private branch exchange (pbx)

PBX Systems Installed

Most medium and large corporations use Private Branch Exchanges (PBXs) which allow many phone users to share a system with fewer telephone company lines, based on the idea that not everybody uses their local phone extension at the same time.

PBXs inherently offer the best telephone system functionality available. PBXs handle calls impressively with features such as ring groups, call cascades, auto attendants, voicemail and more. The range of features offered by a PBX varies, usually in proportion with the price of the equipment.

A PBX System includes:

• Telephone trunk lines that terminate at the PBX
• A computer with memory that manages the switching of the calls in, out and within the PBX
• The network of lines within the PBX
• A console or switchboard for a human operator

As a leading ICT Company, Nashita provides PBX systems built to requirements of small to enterprise-level businesses. No matter what your company structure, Nashita will give you the best plan and implementation.

PBXs used by Nashita (namely Panasonic and Ericsson) inherently offer the best telephone system functionality available.

Key functions of the system are:

• Present a single business number giving access to all company employees and departments
• Answer calls with a custom business greeting
• Offer a menu of options for directing the call, such as connecting to a specific extension or to a department
• Provide a directory of employee extensions accessible by inputting digits corresponding to employee first or last names
• Evenly distribute calls to a department among available employees through Automatic Call Distribution (ACD)
• Place callers on hold whilst they wait for an available departmental employee
• Play music or custom messages whenever callers are waiting on hold
• Take voice messages for any employee extension, for a department, or for the company in general
• Allow transfer of calls between extensions
• Conference multiple incoming calls with employee extensions
• Provide detailed call records and real-time system management

Nashita will provide you with the best and most cost effective solution depending on your company requirements.

Maximizing Outcome

The Panasonic KX TDA solutions are most effective with Panasonic KX-TCA DECT phone sets. Read more on our DECT solutions.