technical support

Nashita’s Helpdesk

Nashita provides third level helpdesk technical support including telephone and email. The NOC is active everyday. Phone support by a senior engineer is provided outside this timing for emergency cases. The activities of our NOC are also supported by Vizada’s 24/7 NOC and multilingual support services.

Our satellite provider’s Network Operations Center continuously monitors the quality of the connections of all our clients and will warn through email, phone or any required system if there is any problem with their VSAT. There will also be routine maintenance of the system remotely, thus freeing our customers from worrying about their equipment.

In addition, Nashita VSAT customer services, provides weekly graphical and statistical reports on the status and utilization of the links. All these features have made Nashita VSAT services renowned amongst our customers, most of whom have mission critical tasks.

On-site Support

To ensure proper and continuous service and maintenance, Nashita will make site visits whenever required to ensure that the problem is completely resolved. Nashita is, in turn, in direct contact with the service and solution providers and their regional and international representatives and receives their support and consultation to direct an appropriate technical support.

Monitor and Control Server Setup

As an ideal and unique solution in cases where customers have multi VSAT sites, Nashita offers the option of a Monitoring and Control Server to provide easy, user-friendly web access to the controlling server from the customer’s central site. This advanced feature provides detailed control of all VSAT links such as, real time upload and download utilization, bit error rates, signal strength, receive and transmit levels.

Read what our clients have to say about our VSAT services and support.