technical support

Nashita is the only company with its own unique live NOC in Iraq that monitors and controls all links including satellite equipment and access routers of all our customers.

Nashita’s Helpdesk

Nashita provides third level helpdesk technical support including telephone and email. The NOC in Iraq is active everyday (limited support on Fridays). Phone support by a senior engineer is provided outside this timing for emergency cases. The activities of our NOC is also supported by Vizada’s 24/7 NOC and multilingual support services.

Nashita has remote access to JanUX modem through secure SSH link and therefore most of the troubleshooting can be remotely taken care of by the NOC. Our satellite providers’ Network Operation Center continuously monitor the quality of the connections of all our clients and will warn through email, phone or any required system if there is any problem with their VSAT. There will also be routine maintenance of the system remotely, thus freeing our customers from worrying about their equipment.

In addition, Nashita VSAT customer services, provides weekly graphical and statistical reports on the status and utilization of the links. All these features have made Nashita VSAT services renowned amongst our customers, most of whom have mission critical tasks.

On-site Support

To ensure proper and continuous service and maintenance, Nashita will make site visits whenever required to ensure that the problem is completely resolved. Nashita is, in turn, in direct contact with the service and solution providers and their regional and international representatives and receives their support and consultation to direct an appropriate technical support.

Monitor and Control Server Setup

As an ideal and unique solution for cases of customers with multi VSAT sites, Nashita can setup as an option, the necessary Monitoring and Control Server and provide easy user friendly web access to the controlling server by customer’s central site. This great feature will give detailed control on all VSAT links such as, real time upload and download utilization, bit error rates, signal strength, receive and transmit levels.

Read what our clients have to say about our VSAT services and support.